Microsoft: Word, Excel, Powerpoint
Zong-Yu Yang
Tainan City,TNN
Summary
Well-qualified customer service engineer proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Engineer
ASML Cymer
11.2019 - Current
- Mentored junior engineers, sharing best practices that contributed to improved team performance over time.
- Assisted customers with software installation, configuration, and troubleshooting, resulting in optimal system performance.
- Led onsite installations of hardware systems for major clients, ensuring smooth integration into existing infrastructure without disruption to daily operations.
- Implemented proactive maintenance plans for clients, reducing downtime and increasing overall system reliability.
Product Engineer
Advanced Semiconductor Engineering
09.2016 - 10.2019
- Documented and updated build, quality and performance records.
- Collaborated with cross-functional teams to ensure seamless integration of product components.
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Led continuous improvements in engineering, resulting in clearer product design standards, better manufacturability and reduced engineering cycle time.
Education
Master - Graduate Institute of Photonics And Optoelectronic
National Taiwan University
Taipei, Taiwan06.2016
Bachelor - Applied Materials And Optoelectronic Engineering
National Chi Nan University
Nantou, Taiwan06.2013
Skills
Programming: Matlab, Python as data analysis,
Software
Matlab
Python
Interests
Camping
Table tennis
Gardening
Timeline
Customer Service Engineer
ASML Cymer
11.2019 - Current
Product Engineer
Advanced Semiconductor Engineering
09.2016 - 10.2019
Master - Graduate Institute of Photonics And Optoelectronic
National Taiwan University
Bachelor - Applied Materials And Optoelectronic Engineering
National Chi Nan University
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