Summary
Overview
Work History
Education
Skills
Timeline
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ZONGYING CAI

Account Manager
Taichung City

Summary

  • Experienced and results-driven Account Manager with 9+ years in global sales, business development, and cross-border operations within IT components industry.
  • Proven track record in managing key accounts, driving revenue growth, and building strong partnerships with international vendors and distributors.
  • Skilled in coordinating multi-functional teams, navigating complex regulatory environments, and executing data-driven marketing and sales strategies.
  • Adept at fostering long-term client relationships and delivering tailored solutions to meet evolving market demands.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Account Manager

Newegg
11.2021 - Current
  • Built and grew relationships with 20+ global sellers (Focus core-IT components, CPU/GPU/Storage), driving over $5M+ in GMV in first year. Maintained strong vendor engagement to align product supply, pricing, and go-to-market plans.
  • Acted as the main contact point for cross-border vendors and sellers, resolving issues across logistics, PO processing, and marketing support
  • Drove performance marketing (Google SEM, Rakuten Affiliate, Slickdeals) to boost visibility, resulting in 30%+ YoY growth and improved ROI.
  • Built Global Link Project, a cross-functional initiative bridging overseas vendors with U.S. market entry through marketplace integration, offline distribution, and local support — enabling 5+ brands to successfully launch.
  • Leveraged AI-driven tools to forecast sales and optimize listings — improving forecasting accuracy by 25%, supporting data-backed planning and sell-in/sell-through strategy.
  • Collaborated with marketing, supply chain, and category teams across global offices to execute deals exceeding $10M+ annually, ensuring compliance and operational readiness.

Sales Representative

Aerocool Advanced Technologies Corp.
04.2018 - 10.2021
  • Led expansion across the Middle East & Africa, acquiring and managing 20+ new strategic accounts — including system integrators and distributors — driving $10M+ revenue and exceeding sales quotas consistently over 3 years.
  • Developed and executed annual go-to-market strategies with key regional distributors, aligning business plans with channel and market demands to ensure sustained growth.
  • Built and maintained strong, trust-based relationships with partners across varying seniority levels — to secure new opportunities and reinforce long-term partnerships.
  • Conducted detailed market research and competitor analysis to guide product positioning, channel pricing, and contributing to agile decision-making and regional success.
  • Worked cross-functionally to ensure seamless execution of the full sales cycle, from pipeline development to fulfillment and post-sales support.

Office Manager

CTCI Co., Ltd.
05.2015 - 02.2018
  • Supported strategic and operational execution for CTCI’s Qatar branch, enabling coordination for cross-border engineering and commercial staff involved in infrastructure and industrial projects.
  • Managed complex project logistics and resource planning, including international relocations, accommodations, and regulatory compliance.
  • Acted as the key interface with government agencies, overseeing licensing, documentation, and legal clearances critical for contract execution — skills transferable to navigating ODM or commercial sales operations in regulated sectors.
  • Led the preparation of government tender responses, managing pre-qualification documents and ensuring timely, accurate submissions aligned with procurement standards.
  • Gained hands-on experience working across multicultural, cross-functional teams, developing strong communication, stakeholder alignment, and problem-solving skills in a high-complexity regional environment.

Education

Bachelor of Arts - Arab Language And Culture

National Chengchi University
Taipei City, Taiwan
04.2001 -

Skills

  • Key Account Growth & Vendor Management
  • Performance Marketing & Paid Advertising
  • International Trade Compliance & Sales Management
  • Multi-channel Sales Strategy & Channel Development
  • P&L Management
  • Affiliate Marketing (SEO/SEM, Onsite & Offsite)
  • Regional Business Development & Market Analysis
  • E-commerce Expansion

Timeline

Account Manager

Newegg
11.2021 - Current

Sales Representative

Aerocool Advanced Technologies Corp.
04.2018 - 10.2021

Office Manager

CTCI Co., Ltd.
05.2015 - 02.2018

Bachelor of Arts - Arab Language And Culture

National Chengchi University
04.2001 -

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ZONGYING CAIAccount Manager