Jack, Sheng-Nong Hsu
Senior Technical & Marketing Writer
4F, No. 260-3, Nanshan Rd, Chunghe District, New Taipei,ROC
Summary
Accomplished Senior Technical Content Writer with a proven track record at FIH Mobile Ltd, enhancing customer engagement and lead generation through strategic content creation and optimization. Expert in technical writing and editing, with a flair for fostering teamwork and collaboration. Demonstrated ability to meet client expectation in tight schedules, leveraging in-depth subject matter knowledge and InDesign proficiency.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Technical Content Writer
FIH Mobile Ltd (a Foxconn Group Subsidiary)
06.2021 - Current
- Streamlined content production process by 30% through implementation of consistent style guidelines and templates.
- Enhanced readability by 35% through editing in-field technical documents for clarity and conciseness.
- Supported marketing assets and collaterals with targeted campaigns, driving lead generation and customer engagement.
- Increased website traffic with engaging blog articles on industry trends and product features.
- Assisted Business Development teams with crafting persuasive product descriptions tailored towards specific client needs.
- Worked closely with hardware/software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Conducted extensive research on emerging technologies to remain knowledgeable about latest innovations.
- Collaborated with developers and engineers to produce accurate, high-quality documentation for ODM/EMS projects.
- Adapted writing style according to various target audiences, ensuring appropriate tone and terminology usage.
- Developed online tutorials and web-based training materials for OEM/EMS clients.
Lead Technical Writer
TechMan Robots (a Quanta Group Subsidiary)
11.2019 - 08.2020
- Mentored junior technical writers, driving professional growth through knowledge sharing and status tracking.
- Ensured compliance with industry regulations by adhering to strict guidelines during documentation creation process.
- Developed comprehensive technical manuals for robotic hardware/software products, resulting in improved user experience and satisfaction.
- Conducted thorough reviews of existing documentation, identifying areas for improvement and revising content as needed.
- Managed multiple documentation projects simultaneously, ensuring timely delivery of high-quality content.
- Enhanced team productivity by providing training on advanced authoring tools and techniques.
Technical Writer
ALi Corporation
11.2016 - 09.2019
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Improved customer satisfaction by 25% with well-structured troubleshooting guides addressing common issues.
- Managed version control and timely updates of documents through simplified project tracking and organization skills.
- Proved successful working within tight deadlines and fast-paced environment.
- Developed detailed technical documents and user guides for technical products.
Technical Writer
Lanner Electronics
10.2014 - 11.2016
- Served as liaison between engineering teams and non-technical stakeholders, ensuring seamless communication throughout project life cycles.
- Coordinated with subject matter experts to ensure optimal accuracy of technical content in documentation projects.
- Streamlined internal processes by creating detailed standard operating procedures for various departments.
- Analyzed developments in field to update instruction literature.
- Edited and proofread technical documents for accuracy and consistency.
- Developed detailed technical documents and user guides for technical products.
- Observed in-progress operations to identify important steps for technical instructions.
- Presented new technology and drafted white papers (4-6 annually) and other technical documents to target on prospect clients.
- Developed multimedia assets such as video tutorials and interactive demos, enhancing user engagement with products.
Technical Writer
Apacer Technology
06.2011 - 10.2014
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Optimized knowledge base content for search engine visibility, making it easier for users to find relevant information quickly.
- Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
- Presented new technology and drafted white papers (up to 8 annually) and other technical documents to complete packages.
- Publicized update records via blog posts or newsletters highlighting important updates; this kept clients informed and encouraged product usage.
Education
Bachelor of Arts - Communication
09.2000 - 05.2005
Skills
High English/Mandarin fluency
Effective writing
Content optimization
Teamwork and Collaboration
InDesign
Product Features Highlights
Editing and proofreading
Content Strategy Development
Technical Writing Expertise
Subject Matter Knowledge
Languages
Chinese (Mandarin), English
Native language
Chinese (Cantonese)
Intermediate
B1
Certification
Machine Learning - Beginner
Timeline
Machine Learning - Beginner
01-2024
Senior Technical Content Writer - FIH Mobile Ltd (a Foxconn Group Subsidiary)
06.2021 - Current
Lead Technical Writer - TechMan Robots (a Quanta Group Subsidiary)
11.2019 - 08.2020
Technical Writer - ALi Corporation
11.2016 - 09.2019
Technical Writer - Lanner Electronics
10.2014 - 11.2016
Technical Writer - Apacer Technology
06.2011 - 10.2014
Simon Fraser University - Bachelor of Arts, Communication
09.2000 - 05.2005
Accomplishments
- Achieved major clients approval by completing both technical and marketing assets with accuracy and efficiency.
- Resolved customer issue through effective report and documentation skills
- Collaborated with more than 3 teams in the development of automotive electronics projects.