Jack, Sheng-Nong Hsu

Work History

FIH Mobile Ltd (a Foxconn Group Subsidiary)

2021.06 - Current

Streamlined content production process by 30% through implementation of consistent style guidelines and templates.
Enhanced readability by 35% through editing in-field technical documents for clarity and conciseness.
Supported marketing assets and collaterals with targeted campaigns, driving lead generation and customer engagement.
Increased website traffic with engaging blog articles on industry trends and product features.
Assisted Business Development teams with crafting persuasive product descriptions tailored towards specific client needs.
Worked closely with hardware/software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
Conducted extensive research on emerging technologies to remain knowledgeable about latest innovations.
Collaborated with developers and engineers to produce accurate, high-quality documentation for ODM/EMS projects.
Adapted writing style according to various target audiences, ensuring appropriate tone and terminology usage.
Developed online tutorials and web-based training materials for OEM/EMS clients.

TechMan Robots (a Quanta Group Subsidiary)

2019.11 - 2020.08

Mentored junior technical writers, driving professional growth through knowledge sharing and status tracking.
Ensured compliance with industry regulations by adhering to strict guidelines during documentation creation process.
Developed comprehensive technical manuals for robotic hardware/software products, resulting in improved user experience and satisfaction.
Conducted thorough reviews of existing documentation, identifying areas for improvement and revising content as needed.
Managed multiple documentation projects simultaneously, ensuring timely delivery of high-quality content.
Enhanced team productivity by providing training on advanced authoring tools and techniques.

ALi Corporation

2016.11 - 2019.09

Maintained consistency across company documents by adhering to established style guidelines and templates.
Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
Improved customer satisfaction by 25% with well-structured troubleshooting guides addressing common issues.
Managed version control and timely updates of documents through simplified project tracking and organization skills.
Proved successful working within tight deadlines and fast-paced environment.
Developed detailed technical documents and user guides for technical products.

Lanner Electronics

2014.10 - 2016.11

Served as liaison between engineering teams and non-technical stakeholders, ensuring seamless communication throughout project life cycles.
Coordinated with subject matter experts to ensure optimal accuracy of technical content in documentation projects.
Streamlined internal processes by creating detailed standard operating procedures for various departments.
Analyzed developments in field to update instruction literature.
Edited and proofread technical documents for accuracy and consistency.
Developed detailed technical documents and user guides for technical products.
Observed in-progress operations to identify important steps for technical instructions.
Presented new technology and drafted white papers (4-6 annually) and other technical documents to target on prospect clients.
Developed multimedia assets such as video tutorials and interactive demos, enhancing user engagement with products.

Apacer Technology

2011.06 - 2014.10

Maintained consistency across company documents by adhering to established style guidelines and templates.
Managed version control and timely updates of documents through effective project tracking and organization skills.
Optimized knowledge base content for search engine visibility, making it easier for users to find relevant information quickly.
Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
Presented new technology and drafted white papers (up to 8 annually) and other technical documents to complete packages.
Publicized update records via blog posts or newsletters highlighting important updates; this kept clients informed and encouraged product usage.