許聖農 Jack
Senior Technical Author/Writer
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Technical Content Writer
FIH Mobile Limited
New Taipei City
06.2021 - Current
- Collaborate with cross functional teams to develop user-oriented technical documents
- Work closely with internal teams to develop marketing materials
- Investigate knowledge about products technologies, functions, safety and certification/standards
- Assist in drafting contents with legal aspects, including safety information guide, terms and conditions, disclaimers, copyrights, compliance statements, and warranty.
- Analyze and review existing documents to make improvements or revisions
- Support regional Account/Product PMs in business development projects
- Work with regional Account/Product PMs to ensure that the documents meet client expectations
- Prepare and review product graphics, illustrations and screenshots
- Build thorough understanding of product and technology by hands-on practices and communications with internal teams
- Adapt to project schedules and deadlines
- Function as a Technical Writing Team PM to manage tasks and workloads
- Pay detailed attention to the market trends in technology and related specifications
Lead Technical Writer
Techman Robot
Taoyuan
11.2019 - 08.2020
- Composed user manuals for robotic products and applications in both English and Mandarin versions.
- Customized application-oriented user manuals for key account
- Specialized in the manual creation for robotic applications including palletizing, conveyor, and smart factory monitoring.
- Hands-on operations on the hardware devices and software programs of the robotic applications.
- Proofread datasheet contents for the Marketing Department.
- Worked closely with subject-matter professionals to gather key information and understanding product functionality.
- Ensured document integrity such as layout, grammar and format.
- Proofread the grammar and context for software UI string.
- Controlled and reduced expenses in the outsourcing for multi-lingual translation.
- Managed team member status
Technical Writer
ALi Corporation
Taipei City
11.2016 - 09.2019
- Assisted in key operator (CAS) projects in specification documents
- Developed technical documents including SoC design guides, SDK documents, user manuals, product datasheets, design guides, troubleshooting and test reports
- Composed technical documents based on information provided by R&D engineers in a timely manner
- Maintained and revised existing documents to meet document integrity and content improvements
- Worked consistently with subject-matter professional to gather key information and understand product functionality
- Proofread existing documents and modify document layout
- Performed copywriting duties including corporate news release, product launch press release, joint press release and exhibition/trade show related writing
Technical Writer
Lanner Electronics
New Taipei City
10.2014 - 11.2016
- Composed user manuals by obtaining knowledge about architecture, platform and specifications about servers and embedded computing products
- Developed white papers and application stories for both hardware and software products and services about servers and embedded computing products
- Assisted in OEM/ODM projects for FAQ, SOP and other assistance documents
- Composed press releases for product launch and trade shows
- Performed corporate marketing tasks including company profiles and campaign pages
- Assisted in exhibition duties including product display and wallpaper texts
- Collaborated with PM and RD teams for document integrity
- Conducted hardware and software product usages
Technical Writer
Apacer Technology
New Taipei City
06.2011 - 10.2014
- Composed technological white papers in either technical or communicative approach
- Planned, composed and/or edited the contents for specifications and datasheet
- Composed user manuals and guides for product instructions and guidelines
- Composed products-related educational documents on the official website
- Composed journals/articles for media publication on related technologies
- Frequent collaboration with research/development team for technical knowledge or solutions
- English - Chinese bilingual translation works
- Developed templates for various types of technical documents
- Coordinated with PM, FAE and RD teams for FAQ and client solution reports
- Multitask and interdepartmental coordination
- Tasks completed in a timely manner
Education
Bachelor of Arts - Communication
Simon Fraser University
Burnaby, B.C, Canada 09.2000 - 05.2005
Skills
Content editing knowledge
Accomplishments
- Won client trust by managing the content integrity of documentations
- Collaborated with cross functional teams in the development of customized user manual for key accounts
Certification
TOEIC
Timeline
Senior Technical Content Writer
FIH Mobile Limited
06.2021 - Current
Lead Technical Writer
Techman Robot
11.2019 - 08.2020
Technical Writer
ALi Corporation
11.2016 - 09.2019
Technical Writer
Lanner Electronics
10.2014 - 11.2016
Technical Writer
Apacer Technology
06.2011 - 10.2014
Bachelor of Arts - Communication
Simon Fraser University
09.2000 - 05.2005
TOEIC
TESOL
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