Young Chen
Taoyuan City
Summary
- I possess a lively personality, strong comprehension skills, and a keen ability to absorb information, enabling me to adapt to work environments and get up to speed quickly.
- I excel in teamwork and cross-departmental communication, effectively conveying customer requirements to organizational teams to provide satisfactory solutions.
- I have excellent proficiency in English, allowing for fluent communication with international clients and participation in various activities.
- I have a strong logical mindset, adept at problem analysis, and utilizing rigorous reasoning to find reasonable solutions.
- I demonstrate high stability, maintaining composure and delivering excellent work performance even under pressure, as evidenced by assuming leadership responsibilities during a team restructuring period until new members joined several months later.
Overview
3
3
years of professional experience
Work History
Customer Quality Engineer
Lite-On Technology Corporation
06.2021 - Current
Job Description and Responsibilities:
- Customer Service: Providing timely and efficient assistance to customers while maintaining customer relationships to enhance satisfaction.
- Complaint Management: Swiftly and satisfactorily addressing and resolving customer complaints.
- Quality Assurance: Supervising internal processes to ensure compliance with customer quality standards.
- Performance Indicators and Reporting: Developing and tracking key performance indicators (KPIs) related to customer service and satisfaction.
- Team Collaboration: Collaborating with project teams (project managers, sales, engineering, manufacturing) to meet customer expectations.
- Customer Audits/Visits: Handling customer visits, audits, and related service tasks, along with tracking improvement reports.
Education
Bachelor of Science - Medical Information
Chung Sang Medical University
Taichung City06.2019
Skills
- Adaptability
- IATF 16949 Knowledge
- Effective Communication
- PPAP
- 8D Report
- RMA analysis
- Fluent English ability (Toeic: 850, Speaking: 140, Writing: 140)
Accomplishments
- Successfully obtained customer recognition and received PPAP (Production Part Approval Process) approval for three automotive projects, leading to mass production.
- Achieved a quality yield rate of 98%, surpassing the customer's set quality target of 95%.
- In 2022, led the DQE/PE team to identify a non-destructive detection method for detecting errors, enabling the team to promptly fly to the United States to sort and mitigate the risk of customer return requests (total value of approximately 680,000 USD).
- Based on RMA analysis results, confirmed the issue to be a customer design problem and negotiated with the customer to prevent future returns related to this issue, resulting in an annual cost saving of 270,050 NTD.
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
Timeline
Customer Quality Engineer
Lite-On Technology Corporation
06.2021 - Current
Bachelor of Science - Medical Information
Chung Sang Medical University
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