HSIN I CHANG
ASML Senior EUV Field Service Engineer
Kaohsiung City
Summary
Accomplished Senior EUV Field Service Engineer at ASML Taiwan, adept in technical support and customer service. Enhanced customer satisfaction by swiftly resolving complex issues and maintaining operational efficiencies. Proven track record in reducing machine downtime by 20% through preventive maintenance, showcasing strong problem-solving and communication skills.
Overview
18
18
years of professional experience
Work History
Senior EUV Field Service Engineer
ASML Taiwan
01.2022 - Current
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems of EUV lithograph system
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Performed onsite installation, modification and maintenance of systems and equipment.
Galvanized Pipe & Tubular Factory Manager
CIC Industry Company Philippine
03.2018 - 01.2022
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
- Coordinated with suppliers to ensure timely delivery of raw materials, reducing lead times for production orders.
- Reduced machine downtime through regular preventive maintenance and timely repairs.
- Managed budgets and resources effectively, ensuring optimal utilization of financial assets within the facility.
- Conducted root cause analyses of production issues to identify areas requiring corrective action or continuous improvement efforts.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
High Speed Rail Train Driver Supervisor
Taiwan High Speed Rail
10.2015 - 03.2018
- Contributed to improved overall efficiency within the rail network through collaborative problem-solving efforts with colleagues from various departments.
- Improved train punctuality by consistently adhering to schedules and promptly addressing any delays.
- Communicated effectively with dispatchers and other team members, supporting seamless coordination of rail traffic across the network.
- Consistently met company performance targets for punctuality, safety, and customer satisfaction ratings.
- Assisted in the training of new train drivers, sharing expertise on best practices for safe, efficient operation.
- Enhanced passenger safety through regular equipment inspections and adherence to safety protocols.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Generated reports detailing findings and recommendations.
High Speed Rail Senior Train Driver
Taiwan High Speed Rail
10.2007 - 10.2015
- Improved train punctuality by consistently adhering to schedules and promptly addressing any delays.
- Handled emergency situations calmly and effectively while prioritizing passenger safety above all else.
- Communicated effectively with dispatchers and other team members, supporting seamless coordination of rail traffic across the network.
- Assisted in the training of new train drivers, sharing expertise on best practices for safe, efficient operation.
- Ensured accurate record-keeping by diligently completing required documentation related to train operations, incidents, or delays.
- Conferred with conductors and traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains.
Education
BBA - Finance
ChaoYang University of Technology
Taichung City, Taiwan 04.2001 -
Skills
EUV Service documentation
EUV technical support
EUV critical equipment installation and calibration
EUV troubleshooting and repair
EUV Field operations management
Computer software installation and repair
UNIX and Linux-based tools
Electronic engineer technology
High-Frequency metal processing equipment sustain
Arc gas spraying equipment sustain
High speed rail operation theory and regulations
High speed rail signals and routes theory
Rolling stock inspection and maintenance
High speed rail electrical and mechanical systems
Railway work safety regulations
Qualify electric worker
Qualify confined space operations supervisor
Qualify special chemical operations supervisor
Qualify over head crane operator license
Qualify H2 expert
Qualify ceramic clean expert
Qualify nation High speed rail driver license
Timeline
Senior EUV Field Service Engineer
ASML Taiwan
01.2022 - Current
Galvanized Pipe & Tubular Factory Manager
CIC Industry Company Philippine
03.2018 - 01.2022
High Speed Rail Train Driver Supervisor
Taiwan High Speed Rail
10.2015 - 03.2018
High Speed Rail Senior Train Driver
Taiwan High Speed Rail
10.2007 - 10.2015
BBA - Finance
ChaoYang University of Technology
04.2001 -