Teamwork and collaboration
Customer service
Huang Yi-Wen
Customer Service Engineer
Tainan
Summary
Well-qualified CSE proficient in handling complex customer issues. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction. Experienced in guiding junior engineers, resolving technical challenges and supporting TSMC F18A and F18B ramping and construction phases.
Overview
10
10
years of professional experience
Work History
Customer Service Engineer
KLA-Tencor
10.2019 - Current
- Provide technical support and maintenance for SCD 10K, 10KF and 11K tools, including troubleshooting complex issues related to hardware and software and ensuring optimal equipment performance.
- Participate in the construction and ramping phases of TSMC F18A and F18B, specifically supporting the installation, setup and stabilization of SCD tools.
- Coordinated daily with customer to review completed tasks and scheduled team members for follow-up action.
- Mentored junior engineer by guiding them through challenging cases and sharing technical knowledge and past experiences.
Thermal Engineer
National Chung-Shan Institute of Science and Techn
02.2017 - 09.2019
- Measure the thermal data of missile experiment.
- Design thermal protection of missile or its launch system.
- Simulate and analyze the heat dissipation of missile or its launch system.
- Simulate and analyze the heat dissipation of electronic component.
Research and Development Substitute Services
Institute of Nuclear Energy Research
12.2014 - 12.2017
- Simulated the severe accident occurring in the nuclear power plant
- Simulated the station blackout accident occurring in the nuclear power plant
- Simulated the thermal problem of the reactor
Education
Master of Science - Mechanical Engineering
National Cheng Kung University
Tainan City, Taiwan 04.2001 -
Bachelor of Science - Aeronautics And Astronautics
National Cheng Kung University
Tainan City, Taiwan 04.2001 -
High School Diploma -
Taoyuan Wu-Ling Senior High School
Taoyuan City, Taiwan 04.2001 -
Skills
Timeline
Customer Service Engineer
KLA-Tencor
10.2019 - Current
Thermal Engineer
National Chung-Shan Institute of Science and Techn
02.2017 - 09.2019
Research and Development Substitute Services
Institute of Nuclear Energy Research
12.2014 - 12.2017
Master of Science - Mechanical Engineering
National Cheng Kung University
04.2001 -
Bachelor of Science - Aeronautics And Astronautics
National Cheng Kung University
04.2001 -
High School Diploma -
Taoyuan Wu-Ling Senior High School
04.2001 -
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