Jing Yan Song
Taichung City
Summary
A highly adaptable and customer-focused individual with experience in customer service, sales, and event coordination. Strong interpersonal and problem-solving skills, developed through working in high-pressure retail and hospitality environments. Experienced in cross-cultural communication, having successfully navigated language barriers during an exchange program in France. Passionate about providing exceptional service, fostering positive guest experiences, and thriving in dynamic team environments.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
Work History
Sales Associate
Minimatters
02.2025 - 03.2025
- Adapted quickly to the fast-paced environment of a pop-up fashion store, mastering sales techniques within a short period.
- Assisted customers with product recommendations and styling advice, enhancing the shopping experience.
- Developed interpersonal and communication skills by interacting with diverse customers.
Barista & Cashier
Richa 理茶
10.2022 - 08.2024
- Maintained a positive and service-oriented attitude, handling peak-hour rushes with efficiency and a friendly demeanor.
- Developed strong communication and interpersonal skills by engaging with diverse customers, handling special requests, and resolving complaints professionally.
President
Guitar Club
08.2019 - 05.2020
- Led a team of 30+ members, fostering collaboration and teamwork to achieve shared goals.
- Handled unexpected challenges with problem-solving and adaptability, ensuring a high-quality experience for both performers and the audience.
Education
Bachelor of Business Administration - Marketing
Feng Chia University
Skills
- Languages: Mandarin (Native), English (Fluent, TOEIC 865)
- Client Support
- Effective Issue Resolution
- Adaptability
International Experience
Exchange Student, Rennes School of Business, France, 09/24, 02/25, Adapted to a new cultural environment, developing strong intercultural communication skills., Overcame language barriers through patience and non-verbal communication, ensuring smooth interactions., Strengthened problem-solving and adaptability skills while living and studying abroad.
Achievements And Awards
- Second Prize, Tongji University Maker Competition, 2023
- Best Film Award, Department Film Exhibition, 2022
- Admitted as Top-Ranked Student upon entrance to Feng Chia University, Marketing Department (2021)
Timeline
Sales Associate
Minimatters
02.2025 - 03.2025
Barista & Cashier
Richa 理茶
10.2022 - 08.2024
President
Guitar Club
08.2019 - 05.2020
Bachelor of Business Administration - Marketing
Feng Chia University
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