Ko-Ching Huang
Project Management
Taipei City
Summary
Hey! I'm Emily, a 24-year-old graduate with a Bachelor's degree in Hotel Management from the Netherlands. I'm an independent and quick learner with a strong curiosity. I'm passionate about interacting with people and I'm known for cheerful and optimistic personality. I embrace challenges and I'm an active and lively individual!
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Assistant to the Project Manager
International Cosmetics Supplier Ltd.
09.2023 - 08.2024
- Enhanced project efficiency by streamlining communication between team members, factories and clients.
- Collaborated with cross-functional teams to ensure seamless integration of various project components and streamlined processes.
- Organized regular meetings, fostering clear communication across all levels of project team.
- Maintained accurate records of key decisions made throughout project lifecycle to ensure consistency and accountability.
- Enhanced project efficiency by streamlining communication between team members and stakeholders.
Customer Service Agent
W Hotel (Taipei)
11.2021 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Receptionist Supervisor
Notiz Hotel
12.2020 - 01.2021
- Assisted in the development of policies and procedures for the reception team, ensuring adherence to organizational standards and promoting a consistently high level of service.
- Assisted in the recruitment process, conducting interviews and selecting highly-skilled candidates for receptionist positions.
- Served as liaison between departments within the organization, facilitating smooth communication flow essential for successful project completion.
Server Supervisor
Las Tapas
09.2018 - 11.2018
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
Education
Bachelor Degree - Hospitality Management
NHL Stenden University of Applied Science
Netherlands 09.2018 - 04.2023
High School Diploma -
Daan Vocational High School
Taipei 09.2015 - 04.2018
Skills
Languages
Mandarin, Taiwanese
Native language
English
Proficient
C2
Interests
Organizational skills
Sales skills
Management skills
Communication skills
Certification
Event management
Hobbies
Singing and playing guitar has been one of my favorite hobbies!
In addition, sometimes I go swimming and gym when available.
Timeline
Assistant to the Project Manager
International Cosmetics Supplier Ltd.
09.2023 - 08.2024
Event management
10-2022
Customer Service Agent
W Hotel (Taipei)
11.2021 - 10.2022
Receptionist Supervisor
Notiz Hotel
12.2020 - 01.2021
Wine Vignette
04-2019
Server Supervisor
Las Tapas
09.2018 - 11.2018
Bachelor Degree - Hospitality Management
NHL Stenden University of Applied Science
09.2018 - 04.2023
High School Diploma -
Daan Vocational High School
09.2015 - 04.2018
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