Summary

Overview

Work History

Education

Skills

Additional Information

Accomplishments

Timeline

Melissa Calderon

Taipei City,Shilin District

Summary

A hard-working, knowledgeable and target-oriented Marketing and Sales Manager with more than 6 years of experience in the Logistics Industry with an extensive successful sales record. Excellent communication and decision-making skills leading to growth of revenue and new customer base, as well as building and maintaining a loyal client base through strong relationship-building skills. Brings out the best in staff; able to manage effectively talent. Strong organizational and time management ability; skilled in planning, scheduling and meeting deadlines. Track record of achieving exceptional results in logistics services sales and customer satisfaction throughout assigned territory of Asia, USA and Latin America. Have been awarded sales honors by previous company. Driven to succeed, a valuable addition to a forward-thinking company with strong opportunities for progression.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Overseas Business Development Manager

Hippo - Dolphin Logistics

Taipei, Taiwan

12.2019 - Current

Developing the Overseas Business Department in 2 years, having a 200% increase in sales from 2020 to 2021 with a gross profit of USD 2.5 million.
Leading the overseas team to present freight forwarding logistics solutions (Air, Ocean and land freight) to company’s overseas key accounts.
Establish and maintain customer relationship, assess their specific needs, quoting pricing and negotiating lanes directly with customers, and managing their portfolio to maximize profitability.
Create a renewed brand image for the company by changing their logo, slogan and business presentation, while also leading the launching of the company's new Website.
Negotiate costs and space with ocean carriers and airlines to provide competitive solutions and pricing for overseas partners' regular business as well as special projects.
Supervise operation team to secure shipment’s documentation and coordination processes have been made according to SOP.
Cultivated lasting agent partnership by investing both professionally and personally by uncovering their needs and complaints, following their shipments from end-to-end of the shipment cycle communication while finding creative solutions to overcome the obstacles of the market.

Sales Manager

ILG Logistics as agents of Evergreen Shipping Line

Nicaragua, Nicaragua

06.2013 - 08.2017

In charged of Key Accounts management (telemarketing, constant visits, quotations and negotiations)
Achieving growth and hitting sales targets by successfully managing the sales team (in charge of a team of 3 sales representatives)
Designing and implementing a strategic sales plan that expands company’s customer base and ensure its strong presence (increase in market share from 850 teus in 2014 to 1200 teus in 2015)
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Negotiate rates with Evergreen Headquarters in Taiwan (giving feedback about competitor´s rate, market behavior and getting the most competitive rates to offer to our clients)
Control Import and Export Processes improvements and customer´s claims management.

Marketing Team Supervisor

UNIVERSIDAD CENTROAMERICANA

, Nicaragua

05.2010 - 05.2013

Coordinated and conducted visits to different schools nationwide to give talks, making known the academic offer of the UCA (Biggest and most prestigious University in Nicaragua) undergraduate program
Prepared and executed a new marketing plan for the Postgraduate Program (considering: competition survey, market research, preparation of institutional graphic line, pre and production of photo shoot, design of promotional materials and presentation to executives)
Execute the direct sales by visiting more than 200 schools nationwide as potential customers, achieving a pre-enrolment that exceeded the expectations of the institution
Supervised the operation of the institutional shows and events.

Education

MBA - International Business and Trade

Ming Chuan University

Taipei, Taiwan

09.2017 - 07.2019

Postgraduate Degree - Advertisement and Sales Management

Universidad De Ciencia Y Tecnología (UNICYT)

Managua, Nicaragua

03.2015 - 09.2015

Bachelor Degree - Marketing

Universidad Centroamericana (UCA)

02.2007 - 10.2012