Oscar Chien
Airlines Cargo Sales And Operations
Taoyuan
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
35
35
years of professional experience
8
8
years of post-secondary education
Work History
Cargo Manager Southern China
MABKargo
09.2004 - 07.2023
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cargo Sales & Operations
MASkargo
07.1996 - 09.2004
- Negotiated and arranged transport of goods with freight forwarder.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
Cargo Sales Supervisor
Martine Air
07.1992 - 07.1996
- Effectively coached team members to reach weekly and monthly sales goals.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Cargo Operations Supervisor
Martine Air
06.1990 - 07.1992
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Cargo Operations Officer
Martine Air
09.1988 - 09.1990
- Coordinated with cargo terminal and airport handling company to fill openings effectively, reducing critical vacancies.
- Coordinated and led meetings to inform management the operational challenges and suggested improvements.
- Implemented processes that simplified procedures and reduced average processing time.
- Increased response to unit reports and challenged management to quickly respond to and act on reports.
Education
Bachelor of Science - Navigation, Department of Merchant Marine
National Taiwan Ocean University
Keelong Taiwan 09.1981 - 09.1986
High School Diploma -
Taipei Municipal Chenggong High School
Taipei 09.1978 - 07.1981
Skills
Strategic planning
Additional Information
Birthday : 1963/07/17
Place of Birth: Taipei Taiwan
Sex: Male
Home addresses: 4th Floor, No 80 Jin Ming Street, Luzhu District, Taoyuan City, Taiwan
(桃園市蘆竹區錦明街80號4樓）
Timeline
Cargo Manager Southern China
MABKargo
09.2004 - 07.2023
Cargo Sales & Operations
MASkargo
07.1996 - 09.2004
Cargo Sales Supervisor
Martine Air
07.1992 - 07.1996
Cargo Operations Supervisor
Martine Air
06.1990 - 07.1992
Cargo Operations Officer
Martine Air
09.1988 - 09.1990
Bachelor of Science - Navigation, Department of Merchant Marine
National Taiwan Ocean University
09.1981 - 09.1986
High School Diploma -
Taipei Municipal Chenggong High School
09.1978 - 07.1981
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