Wade Chien

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

• Identified opportunities for system improvements, leading to enhanced performance and reduced downtime for customers.
• Generated reports to track performance and analyze trends.
• Installed and configured operating systems and applications.
• AIX experienced user for daily health monitor by EHM2 and UVA modle.

Customer:

• Nanya Technology (New taipei city)
• micron technology (F11)

• Managed on-site installation of new equipment, leading to improved efficiency and reduced downtime.
• Trained customers to use and maintain equipment to reduce service issues.
• Increased first-call resolution rates through comprehensive problem analysis paired with swift action plans.

Customer:

• Nanya Technology (New taipei city)
• micron technology (F11)