YI TING Kuo
Hsinchu
Summary
Diligent Procurement Manager with solid background in supply chain planning, known for optimizing inventory levels ,operations and skill of communication. Successfully streamlined procurement processes and improved vendor/customer relationships, contributing to significant cost savings. Demonstrated expertise in demand forecasting and inventory management.
Overview
13
13
years of professional experience
Work History
Supply Chain Planner
Teradyne
02.2019 - 03.2024
- Developed supply chain improvements, reducing yearly costs by 17%.
- Reduced lead times by establishing strong relationships with suppliers and improving communication channels.
- Evaluated vendor performances, identifying opportunities for improvement and fostering long-term partnerships.
- Conducted thorough risk assessments to mitigate potential supply chain disruptions.
- Identified bottlenecks within the existing processes resulting in faster response times when addressing issues.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Provided exceptional customer service, leading to increased repeat business and positive feedback from clients.
Project Manager
Chunghwa Picture Tubes, Ltd.
02.2017 - 01.2019
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Monitored project performance to identify areas of improvement and make adjustments.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
Senior Customer Service Engineer
Chunghwa Picture Tubes, Ltd.
06.2011 - 02.2017
- Provided critical support during high-profile client engagements, earning recognition from senior leadership for outstanding performance under pressure.
- Served as a key liaison between customers and internal departments, ensuring seamless communication for problem-solving efforts.
- Enhanced customer satisfaction by quickly addressing and resolving technical issues.
- Established strong relationships with customers through consistent follow-up on resolved issues, ensuring their ongoing satisfaction with products or services received.
- Collaborated with cross-functional teams to address complex customer concerns and ensure timely resolutions.
- Conducted regular training sessions for junior engineers, improving overall team performance and expertise.
Education
Bachelor's Degree - Hospitality Management
Chung Hua University
Hsinchu, Taiwan06-2008
Skills
- Supply Chain Optimization
- Cost Reduction
- Global sourcing / Procurement
- Supplier negotiation
- Operations Management
- Production Planning
- Customer Service
- Problem-Solving
- Excellent Communication
- Award or Year Value Star
Timeline
Supply Chain Planner
Teradyne
02.2019 - 03.2024
Project Manager
Chunghwa Picture Tubes, Ltd.
02.2017 - 01.2019
Senior Customer Service Engineer
Chunghwa Picture Tubes, Ltd.
06.2011 - 02.2017
Bachelor's Degree - Hospitality Management
Chung Hua University
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