Ngan Tran
Taichung City,Taiwan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
1
1
year of professional experience
Work History
English Teacher Intern
Hung Kuang University
02.2023 - Current
- Worked with classroom teacher to learn about current standards and best practices.
- Cultivated positive relationships with administration, teaching staff, and students.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
Customer Service Representative
Black Sire Technology
03.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
BBA - Business Management
Providence University
Taichung06.2024
Skills
- Google Classroom
- Update Records
- Plates Presentation
- Participant Observation
- Customer Service
- Problem-Solving Ability
- Coordination
- Critical Thinking
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Languages
Vietnamese
Native language
English
Advanced
C1
Chinese (Mandarin)
Elementary
A2
Reading, Aerobic, Write journals.
To help with my physical and mental health, I have come to read books and aerobics to have a better thinking mind as well as improve my understanding, besides maintaining the habit of aerobic exercise. help me have good health as well as a healthy lifestyle.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The aim of life is to live, and to live means to be aware, joyously, drunkenly, serenely, divinely aware.
Henry Miller
Timeline
English Teacher Intern
Hung Kuang University
02.2023 - Current
Customer Service Representative
Black Sire Technology
03.2022 - 12.2022
BBA - Business Management
Providence University
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