Tsou Yun-Chih

1. Team Leadership & Management
• Supervised and directed quality control personnel through effective mentoring, coaching, and work delegation.
• Established operational objectives and work plans, delegating assignments to subordinate managers.
• Conducted quarterly performance reviews, providing both recognition and actionable recommendations for improvement.

2. Quality Inspection & Compliance
• Directed consistent measuring, inspection, and testing procedures, ensuring accurate data collection for detailed reports.
• Enhanced product quality by implementing rigorous inspection processes and protocols.
• Trained personnel in proper sampling techniques, raw material testing, and finished product inspection strategies.
• Conducted regular audits of manufacturing processes to ensure compliance with industry standards and regulations.
• Supported audits and led teams in root cause investigations to identify and eliminate deficiencies.

3. Process Optimization & Continuous Improvement
• Created and implemented strategies to improve operational efficiency and accuracy.
• Led improvement initiatives to enhance efficiency and increase revenue.
• Enhanced processes by identifying bottlenecks and collaborating with supervisors to resolve them.
• Implemented policies and standard operating procedures to support continuous improvement.

4. Project & Cross-Functional Collaboration
• Coordinated project workflows across departments to ensure smooth operations.
• Collaborated with other leaders and executives to direct workflow and support cross-functional initiatives.

5. Performance Monitoring & Customer Relationship Management
• Monitored daily and weekly key performance indicators to maintain operational performance.
• Increased customer satisfaction and supported business growth by maintaining strong client relationships.

• Developed, revised, and maintained quality management procedures in compliance with PIC/S GMP, ISO-13485, ISO-9001, Cosmetic GMP (ISO-22716), and GDP standards.
• Supported internal and external audits, prepared compliance documentation, and monitored corrective and preventive actions (CAPA) to ensure 100% resolution of identified issues.
• Coordinated and executed quality-related training programs, improving employee compliance awareness and reducing operational errors by 50%.
• Managed change control processes, evaluated regulatory impacts, and ensured documentation accuracy.
• Provided guidance to cross-functional teams on quality standards, SOP adherence, and deviation management.